This page sets out exactly when a charge on dryerventdue.com can be reversed and when it cannot. The rule is the same for all three plans: a refund is available while nothing has been delivered, and the charge is final once the file or the first reminder has been sent.
You are buying a digital PDF checklist on dryerventdue.com (one-time $15, annual reminder plan $29/year, or lifetime reminder plan $299).
If you have not downloaded the PDF file and we have not sent you a checklist or reminder email, email support@dryerventdue.com within 7 days of payment. We refund the full amount to the original payment method. Banks often take 5 to 10 business days to post it.
The window begins at the moment the payment is confirmed, not at the moment you first open the receipt, and it runs for 7 full calendar days. A request that arrives on day 8 is outside the window even if the file was never opened. If the payment timestamp and your local clock disagree, the payment processor's recorded time is the one we use, because that is the record both sides can check.
After the file is downloaded or the first checklist or reminder email is sent, that charge is final.
Delivery has two forms, and either one closes the window. The first is a download of the PDF through the email link or the account page. The second is the delivery email itself leaving our mail system with the PDF attached, because the file is then in your inbox whether or not you open it. A reminder email counts the same way: once the first scheduled reminder for an order has gone out, the reminder service the plan paid for has already begun.
This is not a technicality designed to trap a buyer. A digital file cannot be returned, and a reminder that has already been mailed cannot be un-mailed, so the point of no return has to be one of those two events. That is also why we state it on the pricing page before checkout instead of burying it here.
The $29 yearly plan can be canceled any time in your account or by emailing support@dryerventdue.com. Cancellation stops the next renewal charge and future reminder emails. It does not refund a billing period in which we already emailed the checklist or a reminder.
In practice that means you can always stop the next year from being charged, and you can do it the day after purchase if you decide the plan is not for you. What you cannot do is cancel on the last day of a year and expect the fee already paid for that year to come back, because the checklist and three reminders were sent during it. The cancel control sits in the account area next to the renewal date so the date and the button are visible together.
If a renewal charge is taken after you believe you canceled, write to support with the date you canceled. A cancel action, a confirmation email, or an unsubscribe record helps establish the timing, and the billing record shows whether a cancellation was in place before a renewal was charged.
The $299 lifetime plan is one charge for reminders and checklist updates on this website only, for the single date you entered. After we send the checklist or a reminder, the sale is final. You can still stop future emails. Stopping emails does not refund the $299. If we stop operating this website, we email you the last checklist you were entitled to. We do not refund unused future years.
Lifetime refers to the life of this website, not the life of the buyer, and it covers one property date rather than every date a household might ever want. If a household sells one home and buys another, the plan follows the original date until the customer changes it in the account. This is why the account field for the next date is editable rather than fixed at checkout.
The promise attached to the lifetime plan is concrete: if the cited official page changes its figures, you receive a note and a refreshed file, and if the site closes you receive the last checklist you were entitled to before it goes offline. What is not promised is a perpetual company, a refund of years already used, or a service that expands beyond the single date and the single property label on the order.
Same-day plan upgrades pay only the price difference and follow the same final-sale rule once the upgraded entitlement or checklist is delivered.
To request a refund, write from the email address that paid to support@dryerventdue.com. State which plan you bought, the approximate time of payment, and that you have not downloaded the PDF and have not received a checklist or reminder email. If you have an order number from the receipt, include it. Nothing else is needed, and we will never ask you to send a card number or a security code.
A qualifying request is answered with a confirmation and the refund is sent through the same processor that took the payment, back to the original method. A request that no longer qualifies is answered with the specific reason, usually the download timestamp or the reminder that already went out, so the decision is checkable rather than a vague no.
We do not collect government fees or contractor bills, so we also do not refund government fees or contractor bills. We do not pay any penalty that an agency charges you.
Nothing on this site is a pass-through for a filing fee, a permit charge, or a cleaning invoice, so there is no third-party money in the transaction to reverse. If a local company quotes you for work, that agreement is with them and their refund terms apply. If an agency charges you a fee, it is a fee that agency imposed, and this site neither collected it nor can return it.
If you believe a charge is wrong, contact support before opening a chargeback. A disputed payment freezes the order while the processor investigates, which delays the outcome and can lock the file in the meantime, whereas a support request can be resolved in one message when the timing is clear. Chargebacks that turn out to be outside the policy are answered with the order record, the delivery timestamp, and the policy text that was shown before checkout. Questions about any of this go to support@dryerventdue.com.
It starts at the moment the payment is confirmed by the processor and runs for 7 full calendar days. The processor timestamp is the record used if your local clock disagrees.
The window closes when the delivery email leaves our mail system with the PDF attached, and also when the file is downloaded from the email link or the account page, so either event ends the refund period.
You can cancel any time, and cancellation stops the next renewal and future reminders. A year in which the checklist and reminders were already sent is not refunded, because the service for that period was already delivered.
One charge for reminders and checklist updates on this website for the single date you entered. If the site stops operating you receive the last checklist you were entitled to, and unused future years are not refunded.
We send the refund through the same processor after approval. Banks commonly take 5 to 10 business days to post the credit, and that posting time is outside our control.
Contact support first. A dispute freezes the order while the processor investigates, which delays the outcome, whereas a support request that meets the policy can be resolved in one message.