Contact
Email support@dryerventdue.com for checklist delivery help, receipt copies, account sign-in assistance, reminder updates, or eligible refund requests. We do not offer phone support, we do not collect phone leads, and we do not refer or dispatch local contractors.
Include the address you paid with so the reply starts with the right order rather than a question. Replies come from the same support address, so add it to your contacts if your provider files unknown senders as spam.
Before writing, try the account sign-in page, which sends a six-digit code to the address you type and then shows the order history, the download button, and the renewal control in one place. If the order is not there, the reply to your email can check which address was used at checkout.
What email support can do for you
Support runs through one address: support@dryerventdue.com. There is no phone line, no chat widget, and no contact form that quietly turns into a sales lead. A real person reads each message and can resend a missing PDF, send a copy of a receipt, change the next date stored with an order, stop reminder emails, cancel an annual renewal, help with a six-digit sign-in code, check whether a refund request qualifies, or delete a reminder schedule and account profile.
Include the email address you used at checkout. Orders are matched by that address, not by name, so a message from a second address can slow the reply while we ask you to confirm which purchase you mean. If you still have the delivery email, reply to it directly and the order details travel with your message.
What email support cannot do
We cannot file a form, submit a permit, schedule an inspection, or give you a document that proves anything was inspected. We cannot tell you whether your vent installation meets a building code, because we are not a code official and we have not seen your home. We cannot diagnose an appliance, open a duct, clean a roof cap, or repair a crushed line.
We also cannot recommend, rank, or dispatch a cleaning company. If you need work performed, choose a local company yourself, ask for its license and insurance details, and compare the written scope of each quote. We deliberately keep no contractor list, because a list is how a publishing site turns into a lead broker.
What to include in your message
A useful support message answers five questions: which email address paid, roughly when the payment was made, which plan was purchased, what you expected to happen, and what actually happened. If you have an order number from the receipt, include it. If you saw an error message, paste the exact text or attach a screenshot of the message only.
Never send a card number, a full card expiry, a security code, or your six-digit sign-in code. We never need any of those to find an order, and a support inbox is the wrong place for them. If a page or message ever asks you for a card number by email, treat it as fraudulent and tell us immediately.
Account sign-in and re-download help
The account page uses a six-digit code sent to your email. The code expires after 5 minutes, the resend button waits 60 seconds, and the code is sent only to the address you type on the sign-in form. If the code does not arrive, check the spam and promotions folders first, then request a fresh code and use the newest one, because older codes stop working when a new one is issued.
Once signed in, every paid order shows a download button that regenerates the PDF from the details stored with that order. You can download as many times as you like; the unlimited download is part of what you paid for. The one-time link inside the delivery email is different: it works once, then asks you to sign in, which is deliberate so a forwarded email cannot be reused by someone else.
Delivery, reminder, and unsubscribe requests
The delivery email is sent within 5 minutes of payment confirmation. If it has not arrived after 10 minutes, check spam, then sign in and download from the account page, then write to support if both routes fail. Tell us the exact error text if the download button itself fails, because that points to a different problem than a missing email.
Annual and lifetime plans send reminders 30 days, 7 days, and 1 day before the date stored with the order. You can move that date or stop the reminders from the account page without writing to us. Every reminder and every checkout follow-up email also carries a one-click unsubscribe link that works without signing in, and using it stops future reminder and recovery email to that address.
Refund requests, privacy, and how we reply
A refund request qualifies when you write within 7 days of payment, the PDF has not been downloaded, and we have not yet sent a checklist or reminder email. Say so explicitly in your message and include the paying address. Approved refunds return to the original payment method, and banks commonly take 5 to 10 business days to post the credit. The refund page explains the annual and lifetime cases in full.
We do not sell, rent, or share your address or checklist answers, and we do not add you to a marketing list for writing in. Deleting a reminder schedule or profile is completed within 7 days, while payment accounting records are kept as long as bookkeeping rules require. The operator is Mindepy LLC, reachable at the same support address.